Refund policy

14-Day Return and Refund Policy

We accept return requests made within 14 calendar days after your order is delivered. Return requests submitted after this 14-day period cannot be accepted.

To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging and any included accessories. Proof of purchase may be required.

Before returning an item, contact Storefly at info@storeflyllc.com. Please do not send any item back until you have received return instructions from us. The applicable return address and any return-shipping responsibility will be explained when your request is reviewed.

Damaged, defective, or incorrect items should be reported as soon as possible after delivery. Please include your order number and clear photographs showing the issue.

Once a returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Items returned without prior authorization, used items, or items that are incomplete or damaged after delivery may not qualify for a refund.

For return or refund questions, contact info@storeflyllc.com.